Service and Support
| Topic | Contact |
| Finance | |
| Finance Division (General Finance Assistance) |
Submit a Ticket | onesource@uga.edu | 706-542-0202 (opt. 2) |
| Budget Management & Planning System (System Issues) |
Submit a Ticket | onesource@uga.edu | 706-542-0202 (opt. 2) |
| Treasury Management (TouchNet) (Deposits) |
Submit a Ticket | onesource@uga.edu | 706-542-0202 (opt. 2) |
| Financial Management System (Travel, Expenses, Billing, Etc.) |
Submit a Ticket | onesource@uga.edu | 706-542-0202 (opt. 2) |
| Financial Reporting (Data Retrieval) |
Submit a Ticket | onesource@uga.edu | 706-542-0202 (opt. 2) |
| Knowledge Base (self-service resources) (Training) |
Submit a Ticket | onesource@uga.edu | 706-542-0202 |
| Payroll (Payroll Info, Tax Questions, Relocations) |
oneusgsupport@uga.edu | 706-542-0202 (opt. 1) |
| Purchasing ( Purchasing, Purchase Orders, Requisitions, PCard) |
Submit a Ticket | onesource@uga.edu | 706-542-0202 (opt. 2) |
| Human Resources | |
| Human Resources (General HR Assistance) |
Submit a Ticket | hrweb@uga.edu | 706-542-2222 |
| Benefits (Health Insurance, Retirement, Life Insurance) |
Benefits Website | 1-844-587-4236 |
| Knowledge Base (self-service resources) (Training) |
Submit a Ticket | onesource@uga.edu | 706-542-0202 |
| OneUSG Connect (Time, Leave, Pay) |
oneusgsupport@uga.edu | 706-542-0202 (opt. 1) |
| UGAJobs (Hiring, Position Management) |
Submit a Ticket | Find Your HR Team | 706-542-2222 |
| Information Technology | |
| Enterprise Information Technology Services (General EITS Assistance) |
EITS Helpdesk | helpdesk@uga.edu | 706-542-3106 |
| ArchPass Duo and VPN Support (Login Issues) |
EITS Helpdesk | helpdesk@uga.edu | 706-542-3106 |
| MyID Password Resets (Password Help) |
EITS Helpdesk | helpdesk@uga.edu | 706-542-3106 |
Maintenance Windows:
(Maintenance may be performed during these windows as needed.)
UGA Budget Management: 10:00 p.m. - 6:00 a.m. daily.
UGA Financial Management: 10:00 p.m. - 6:00 a.m. daily.
OneUSG Connect: 11:00 p.m. - 7:00 a.m. daily.
Documentation/References: Common Errors in OneSource Systems
UGA System Maintenance: status.uga.edu
USG System Maintenance: status.usg.edu
Page Last Modified: 12/10/20