The OneSource Service Desk will now be known as the Finance Division Service Desk. As part of this rebranding, we have made significant updates to enhance your experience and streamline communication within the ticketing system. Here’s what you can expect:
New Ticket Notification Templates:
You will now see a new, more intuitive email template for Finance Division tickets. These updates aim to improve clarify and efficiency when you interact with our team. You’ll notice a smoother process and improved clarity in all ticket-related actions and interactions.
Here is a look at the previous response a user may have received when contacting the OneSource Service Desk.
Here’s what users will now receive when they submit a ticket to the OneSource Service Desk.
Discover New Knowledge Base Articles:
As part of these updates, we are introducing new knowledge base articles. These articles serve as references, offering insights and guidance on a wide range of options available to you when opening and communicating via tickets.
Service and Support Tickets Service and Support Ticket Notifications
