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Service and Support


 

 

Topic Contact
   Finance 
Finance Division 
(General Finance Assistance)
Submit a Ticket onesource@uga.edu | 706-542-0202 (opt. 2)
Budget Management System 
(System Issues)
Submit a Ticket onesource@uga.edu | 706-542-0202 (opt. 2)
Cash Management (TouchNet)
(Deposits)
Submit a Ticket onesource@uga.edu | 706-542-0202 (opt. 2)
Financial Management System 
(Travel, Expenses, Billing, Etc.)
Submit a Ticket onesource@uga.edu | 706-542-0202 (opt. 2)
Financial Reporting
(Data Retrieval) 
Submit a Ticket onesource@uga.edu | 706-542-0202 (opt. 2)
OneSource Training Library
(Training)
Submit a Ticket onesource@uga.edu | 706-542-0202
Payroll
(Payroll Info, Tax Questions, Relocations)
oneusgsupport@uga.edu  | 706-542-0202 (opt. 1)
UGAmart
(Purchasing, Purchase Orders, Requisitions)
Submit a Ticket onesource@uga.edu | 706-542-0202 (opt. 2)
   Human Resources 
Human Resources
(General HR Assistance)
Submit a Ticket  hrweb@uga.edu | 706-542-2222
Benefits
(Health Insurance, Retirement, Life Insurance)
Benefits Website 1-844-587-4236
OneSource Training Library
(Training)
Submit a Ticket onesource@uga.edu | 706-542-0202
OneUSG Connect
(Time, Leave, Pay)
oneusgsupport@uga.edu 706-542-0202 (opt. 1)
UGAJobs
(Hiring, Position Management)
Submit a Ticket  | Find Your HR Team  706-542-2222
   Information Technology
Enterprise Information Technology Services 
(General EITS Assistance)
EITS Helpdesk helpdesk@uga.edu 706-542-3106
ArchPass Duo and VPN Support
(Login Issues)
EITS Helpdesk helpdesk@uga.edu 706-542-3106
MyID Password Resets
(Password Help)
EITS Helpdesk  helpdesk@uga.edu 706-542-3106

 

Maintenance Windows: 

(Maintenance may be performed during these windows as needed.)

UGA Budget Management: 10:00 p.m. - 6:00 a.m. daily.

UGA Financial Management: 10:00 p.m. - 6:00 a.m. daily.

OneUSG Connect: 11:00 p.m. - 7:00 a.m. daily.

Documentation/References: Common Errors in OneSource Systems

UGA System Maintenance: status.uga.edu

USG System Maintenance: status.usg.edu

Page Last Modified:  12/10/20