New Service and Support Portal Now Available
Wednesday, January 25, 2023
The OneSource training library has transitioned to a new platform as of January 2023.
This new Service and Support Portal, powered by TeamDynamix, will allow users to access self-service content in the same place where they can request live support. Content that is currently housed in multiple places will be combined into a single location.
Jan. 2023: UPK and TD libraries available for use concurrently
Jun. 2023: UPK library retired
- Single source of training materials for several administrative functions
- Better search functionality
- More intuitive user interface
- Ability to create favorites and share articles
- Ability to request support if needed directly from the new knowledge base
- Improved analytics (e.g., frequently used articles, etc.)
Accessibility and transition date:
Both the training library and Services and Support Portal will remain accessible until June 2023. This will allow users the opportunity to access training materials in both locations. By June 30, 2023, all materials will be removed from the current training library, and the OneSource team will be preparing to shut down servers.